Frequently Asked Questions 

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1. Do you accept returns or refunds?

Because every item is custom-made and personalized, all sales are final. If your order arrives damaged, we will gladly replace it once clear photos of the damaged item are provided and approved.

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2. How long does it take to receive my order?

Most orders are completed within 7–10 business days, but turnaround time may vary depending on the size of the order and customization details. If you need your item by a certain date, please contact us before ordering.

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3. Can I see a proof before my order is made?

Yes! For personalized items, we provide a digital proof for approval before production begins. This ensures everything looks exactly how you want.

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4. What materials do you use?

Most of our products are crafted from high-quality basswood and other natural woods. Since wood is unique, each piece may have slight variations in grain and texture, adding to the handmade charm.

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5. Do you ship outside of Maryland?

Yes! While we proudly serve St. Mary’s, Charles, and Calvert County locally, we also ship across the U.S. Shipping fees and times will be calculated at checkout.

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6. How should I care for my item?

To keep your item looking its best:

• Avoid prolonged exposure to moisture or direct sunlight.

• For indoor signs, simply dust with a soft cloth.

• For coasters or sealed items, wipe gently with a damp cloth if needed.

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7. Can I request a custom design?

Absolutely! We love bringing your ideas to life. Use our Contact Form or message us directly with your vision, and we’ll work with you to create a unique piece.

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8. Do you offer bulk or wholesale orders?

Yes. If you’re ordering for weddings, businesses, classrooms, or events, we offer bulk pricing. Please reach out with details for a custom quote.